I’m back on the HP support chat line. New person. I had my head explode when I went to the page they had me bookmark (keeping track of my help request) and THEY closed the request because I hadn’t posted anything for two days. See the thing is, THEY hadn’t posted anything for FOUR days. I was waiting for THEM to reply, and instead of replying they closed the request. I cannot express to you how much this just pissed me off.