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“Holding” has a whole new meaning

I’m on hold with Verizon right now, and I have to pee. I have to peeeeeeee. I thought typing it might make me feel better but it doesn’t.

I’m on hold because they said someone needs to go to the house to “switch” my line to DSL. Huh? What? What exactly will they be “switching,” considering I was told they wouldn’t need to come to the house?

Also, you can bet this hold music isn’t being piped into the customer service cubicle farm or they’d have to pay everyone time and a half.