I eventually got off hold. They guy said he had no idea why they left that message for me, it wasn’t anywhere in anyone’s records. They are supposed to do whatever magic they do at the home office today, but that wouldn’t involve ME. So last night I unpacked all my stuff, put all the line filters around the house, and sat and looked at my modem. I sat and looked at it because the magic hadn’t been done yet, silly.
I can’t wait to see if it’s done tonight. The customer service guy said there was a note that it might be a day or two delayed. So I’ll just watch the pretty lights on the modem flutter in the meantime.